Privacy Policy

This website (“Site)”) is owned and operated by Family-to-Family, Inc. (“Family-to-Family,” “we,” “us”). We respect the privacy of our supporters. Please read the following policy to understand how your personal information will be treated. We will use reasonable efforts to honor any limitations you may wish to place on the usage of your personal information.

Collection of Information

We only collect personal information that is provided to us voluntarily by you. We may collect information when you sponsor a family, when you donate to our cause, when you register or contact us to receive information about our programs and in connection with other activities on our Site.

We do not collect credit card information as all donations are processed through PayPal.

We may collect other information regarding Site visitors, including IP address, browser and domain information and may also monitor and track information, such as Site visitor usage patterns.

Use of Information

Our primary purpose in collecting personal information is to provide you with a secure, smooth, efficient, and customized experience. We may use your personal information to:

  • Communicate with you about your donations, sponsored family and other programs at Family-to-Family.
  • Send you information about Family-to-Family.
  • Respond to inquiries and fulfill your requests.
  • For our internal purposes, such as enhancing, improving or modifying the Sites, identifying usage trends and operating and expanding our activities

We may contact you via electronic means or postal mail to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, or as otherwise necessary to service your account. Additionally, we may contact you to offer coupons, discounts and promotions, and inform you about PayPal Services and the services of our corporate family. Finally, we may contact you as necessary to enforce our policies, applicable law, or any agreement we may have with you.

Sharing of Information

We will not share your personal information with any third party other than the community outreach coordinator who acts as a liaison between you and the family, and only then with your consent. In the case of coordinating donors and recipient organizations engaged in our “giving projects,” emails might be shared, with permission from the donor. Further, we will not disclose any of your personally identifiable information to any other third parties, except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it. We will never rent, trade or sell your e-mail address for commercial purposes. Please contact us at: with any questions or concerns.

Protecting Personal Information

When you give us your personal information, we take reasonable steps to ensure that your information is treated securely. Please note that all online donations are processed through Paypal.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we use commercially reasonable efforts to ensure its security on our systems, and to protect against the loss, misuse, or alteration of information that we have collected.

Use of Cookies

Cookies are small text-only files that are stored on your computer and that can be used to help identify you when you visit our Site. A cookie cannot read data off of your computer hard disk, nor can it read cookie files created by other websites. We may use cookies to make visiting and using our site easier, for instance, so that you do not have to continually re-enter information, and so that we can tailor the site to your expressed preferences.

Most web browsers accept cookies. However, if you wish, you can usually set your browser to refuse cookies, or to notify you when you receive a new cookie. Note that if cookies are disabled, you may not be able to enjoy all the interactive features of the Site. For more information about cookies, including instructions on how to stop cookies being installed on your browser, please see

Children’s Privacy

The safety of children is very important to us. We welcome children to learn more about Family-to-Family and, where appropriate, find opportunities to serve their communities through donations and our volunteer activities. However, we encourage children to do this only with their parents’ knowledge and supervision. Our Site is not intended to collect personally identifiable information from children. Children should always ask a parent for permission before sending personal information to anyone online. In the event that we learn that we have collected personal information from a child under age 13 without parental consent, we will delete that information as quickly as possible.

How You Can Access or Correct Your Information

You can access all your personally identifiable information that we collect on our Site and maintain by emailing us at You can correct factual errors in your personal information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
We are grateful for your support. If you have any questions about our Privacy Policy, please send us an email at